It has often been said
Let the buyer beware
I have never really had issues with online purchases in the past. Most companies are glad for your purchases and will hurry your order out their door quickly and efficiently. The end result is a happy customer who will order from you again when they need an item.
Not so with My Sewing Machine Parts.
I had ordered from them twice in 2012 and got what I expected. I do not recall any issues with the orders placed in that year.
Now it seems that they no longer have a phone number on their web page and you can only contact them via email which they ignore.
I have contacted my credit card company to dispute the charge and will be seeking restitution. Incidentally MSMP took my money the moment I ordered my item. On a hunch I looked them up on the Better Business Bureau (BBB’s) web page and no surprises, there are 9 complaints for 2014 through 2015 for the very same issue as mine. They also had a phone number listed, but it goes straight to voice mail. I left them a message, but don’t expect anything to come of it.
So, if you are a sewist and need parts and supplies for your machine, then remember this name:
My Sewing Machine Parts
and don’t order from them.
~*~
Don’t know what the Better Business Bureau is?
Just click their logo to learn more.
Life on the Farmlet 
Thanks for the warning. I’ll keep this in mind.
You’re welcome, Anita! I’ll update when/if I get my money back. 🙂
Always good to get a warning about this sort of thing. It’ll be interesting to see if being adversely featured in such a public way has any effect…
Oh, and I love your new look!
Kate, from now on I will be checking online companies on the BBB’s page, or in general for complaints against them. I was simply shocked that I had ordered from them a few years back and everything went as expected, only to order again and get such shenanigans. With all the other complaints I have to think that there are more of us out there. Amazingly, not all will bother to take action to get the desired results! Sad isn’t it?
I’m so glad you like the new look! WordPress took away my background tint on my page and suddenly it wasn’t making me happy. I don’t care for bright white or dark, dark backgrounds. They are hard on my eyes. This one is still bright white, but toning down the edge colors and the header helped. And that particular picture of Polly and her goslings always lifts my spirits! 🙂
I had to look up what the BBB is, as we don’t have the same thing here, but it sounds like a fine organisation, a very good idea. I have worked most of my adult life in some form of customer service role or other, and cannot believe the idiotic short sightedness of many businesses today. Your reputation is only as good as your last happy customer, and bad news about you by word of mouth travels far faster than positive feedback. Fingers crossed for you!
And that is indeed a gorgeous header shot!
Thank you for reminding me that all my readers may not know what the letters BBB mean! I have fixed that. 🙂
Sounds as if it’s something we should probably have here too.
You know what Lynda? Your exasperation and anger at that company is exactly why, EXACTLY, why on my new E-Commerce site I have my phone number on every page. And people are encouraged to call me, at the farm, for anything.
As a matter of fact, in order to reserve their goose or caviar, they have to call me. And people are so shocked when I answer the phone; me: the person who raised their animals, that a lot of surprised stuttering goes on before they can get to the reason why they are calling.
The gratitude is palpable.
I am so sick of having to play “hunt for the phone number” on every site and then having a computerized list of issues to wade thru before you can talk to anyone (IF you can talk to anyone) or a foreign accented human I cant understand (my issue! I have a tin ear) that it was my top priority to have my contact info on every page. My home number.
Customer Service is a lost art. I also send out postcards to my clients. Nice, sweet, antique reproduction postcards to remind them when ordering will be open. My teenage helpers have never heard of a “post card”. They asked me what that was.
So, ok…… they dont need to know what good customer service is and they dont need to know what a charming postcard is. Great. That is the new normal. Fine.
But my clients do remember what customer service is and they are tired of email marketings targeted at them.
It isnt that hard! And look at the negative ripples that experience created via your upset. I dont get it…. and I dont want to.
Connie
Connie, I am afraid that letter writing, common sense, customer service, and such have indeed become lost arts. And you don’t have to have a tin ear to not be able to understand some of those accents. Frankly, I would prefer that someone here had those jobs, but those who need them won’t take them because “they don’t pay enough”. It is strange days my friend.
I hope that you get it.
Well, I should get satisfaction from one or the other, either the BBB or my credit card company.
Good luck.
Thanks for letting us know. Hope they get your order sorted out quickly.
I do too, Patti! Thanks!